Support Center
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Frequently Asked Questions
How do I change my username?
You can edit your username in the "MyStats" section of the app. There's no user creation process - usernames are randomly generated IDs without any personal information, so you can change them anytime.
How do I reset my progress in Match Nova?
Currently, there's no built-in reset option. If you need to reset your progress, please contact us through this support form and we'll help you with that.
Why is my score not appearing on the leaderboard?
Make sure you have an active internet connection when playing. Scores are synced to our servers after each game. If the issue persists, try restarting the app.
The app crashes on my device. What should I do?
Try restarting your device and updating the app to the latest version. If the problem continues, please report it through this support form with your device details.
How do I report inappropriate usernames or behavior?
Please use this support form to report any inappropriate content or behavior. Include screenshots if possible, and we'll investigate promptly.
Can I play offline?
Yes, you can play the games offline. However, your scores won't be saved to the leaderboard until you have an internet connection.
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Response Time
We typically respond to support requests within 24-48 hours during business days. For urgent issues, please mark them as such in your message.